Frequently Asked Question's

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FAQ

Frequently Asked Question

Have questions about our services, turnaround times, or design process? We’ve got you covered. Below are the answers to the most frequently asked questions from our customers.

What print methods do you offer?

We offer Sublimation, direct-to-film (DTF), Ultraviolet Direct to Film (UV DTF), Heat transfer vinyl and
embroidery services.

What is the turnaround time?

What are the minimum order quantities?

What artwork files do I need to provide?

We accept high-resolution PNG files (300 DPI) or vector files. If you don’t have these, feel free to
send what you have, and we’ll help you.

What if I don’t have a design?

I'm not sure what print method I want.

Fast Delivery

Get your custom orders quickly with our express production and Australia-wide shipping options.

Open 24 Hour

Place your orders anytime—our online system is open 24/7 for your convenience.

Online Payment

Secure and easy payments through our trusted online payment system—fast and hassle-free.

Online Order

Order from anywhere using our simple online form—upload your design, choose your product, and we’ll handle the rest.

Become Our Client

Let’s Create Something Great Together

At RAY-ONE, we don’t just serve customers—we build lasting partnerships. Whether you’re a small business, a school, a sports team, or an individual with a creative vision, we’re here to deliver high-quality, custom-made products with care, precision, and personality.

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Frequently Asked Question's

Frequently Asked Question

Fast Delivery

Open 24 Hour

Online Payment

Online Order

Let’s Create Something Great Together

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